FAQ – Frequently Asked Questions

Care Instructions

Care Instructions for Stainless Steel/Non-Coloured Wind Spinners

To keep your Artwerx Australia Wind Spinner clean and looking it’s best you can clean it in the dishwasher. For stubborn stains you can use a Stainless Steel creme cleanser. However if you reside close to salt water we recommend treating your Spinner with a coat of WD40, Innox or Lanolin. All items can purchased from your local Hardware store.

Care Instructions for Coloured Wind Spinners

To keep your Artwerx Australia Wind Spinner clean and looking it’s best simply hose down or wash in warm soapy water. And dry it off with a soft cloth to ensure it doesn’t scratch.

Care and Maintenance on the Corten Material

The product you receive in your packaging is a clean cut artwork there will be no visible rust. The Corten is coated with a fine layer of oil to help protect the material in storage, so it may delay the rust process once you hang it outside. You can hurry the rust process along by washing your piece down with soapy water and you should start to see the rust developing within 24-72 hours. If the rust is not showing please repeat the process.

Your product will drip rust for the first 6 months to 1 year or when the rust is disturbed, so please take caution as to where you hang the piece as the rust will stain the area directly below on the floor.

There is an additional swivel packaged with your artwork, over time the swivel will become infected by the rust and will need replacing. If need be additional swivels can be purchased from fishing stores.

There is no need to clean this piece, and we consider any minor variations or marks a characteristic of the artwork.

General FAQ’s

My Wind Spinner isn't rotating

When the wind is still, your Spinner will not turn, however, to maximize your Spinners turning ability we suggest you hang the Spinner from the “extension” hook supplied or from one of our rotating motors.

Hanging your Spinner from the “extension” hook or a motor will allow it to spin and turn properly. The wind direction can also play a big part in your item spinning, you may want to try different areas of the garden to ensure you make the most of your Spinners turning capabilities.

Are you using a motor to turn your Wind Spinner?

When using either one of our battery operated or solar powered motors, it is important to hook the motor directly to the Spinner either by removing the swivel hooks or by connecting the motor to the bottom (stationary) hook.

Battery motors are not recommended for full outdoor weather.

Are you connecting more than one Wind Spinner together?

It is important to connect the Spinners to each other using the lower hook or bypass the centre swivel so that the Spinners will turn simultaneously. If one Spinner turns, and the others do not, they have not been connected correctly.

The same applies if you are attaching a Spiral Tail or Wind Chime from our accessories range.

Are your products Australian Made?

Yes, our Stainless Steel Designer Collection & the 316 Marine Grade Stainless Premium Collection are both manufactured here on the Central Coast of New South Wales, Australia.

We are proudly part of the Australian Made Campaign & all our Australian made products now feature the official  green & gold “Australian Made” stickers on the packaging.

Retail FAQ’s

Can I purchase a Wind Spinner from your Website?

Unfortunately as the Manufacturer & Wholesaler we no longer sell direct to the public. You can head to our stockist page & search for your closest distributor/stockist by searching postcodes or suburbs.

If you can’t locate a stockist near you please shoot us an email & we will send you a list of online stockists who will be able to assist you.

Can I create an account and order online?

Unfortunately our website is purely a catalogue for the public & Wholesale access is only available to our approved Wholesale customers. All accounts created by the public or fake accounts will be deleted.

Wholesale FAQ’s

I'm interested in stocking your products

If you are Retailer or Marketeer & are interested in stocking our Wind Spinner products, you can either send an email with your inquiry to info@artwerxaustralia.com.au, along with your name, ABN, store name & location or the location of the markets you attend. Or you can give Dani a call on 02 43 23 9598 & have a chat about your interest in becoming a distributor.

Can I create a Wholesale account & order online?

If you are a current approved Artwerx Australia Wholesale distributor/stockist then you can create a Wholesale account online. When you create your account you will notice that you aren’t able to see the wholesale pricing at first. Once your until your account is approved, it will be upgraded from Customer to Wholesale Buyer by our Admin, you will then be able to access the wholesale pricing & place an order.

Should you have any problems with your account, or have any questions please contact tam@artwerxaustralia.com.au & we’ll look into it straight away.